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ClaudIA accesses customized content from FAQs and agent conversations to answer questions
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Easily customize the name, "personality," and tone of voice ClaudIA will use with customers
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Integrate any system or database for ClaudIA to perform queries and backoffice actions
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ClaudIA is easily managed via feedback and audits, without requiring advanced technical knowledge
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ClaudIA has its own dashboard so you can track your KPIs and customer insights
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Omnichannel
Connect unlimited inboxes from WhatsApp, Instagram, Messenger, Chat, and e-mail
WhatsApp
Official and secure integration with Meta to receive and send messages to your clients on WhatsApp
Automations
Customize automations making conversations smarter and with faster response times
Efficiency
Gain efficiency and agility with automated features and easy access to metrics and service tracking
Flows and actions
Customize automations making conversations smarter and with faster response times
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News

The hottest topics in CX.

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Atendimento ao cliente

19/5/2024

Why generative AI can end the debate: "Is the CX area a cost center or a value generator?"
‍ This weekend I got into an in-depth discussion with friends about how most companies view their area of customer experience...
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Atendimento ao cliente

12/5/2024

AI will impact every CX position, but not the way you're thinking
Perhaps the most obvious use case for artificial intelligence is customer service. ‍ Put simply: ChatGPT itself basically serves as...
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Atendimento ao cliente

8/5/2024

The 5 biggest AI trends for CX in 2024
You probably can't bear to hear anymore that “monumental generative AI” - is comparable only to the birth of the internet. Yes, this news is revolutionizing...
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