CLAUDIA

Scale your service area with a customized AI agent

Reduce up to 85% of your load with support without changing tools.

Result

How we help our customers

Claudia is an artificial intelligence designed to drastically reduce your support load and enhance your customer service experience.

65%

average reduction in support tickets

35%

higher CSAT percentage compared to traditional bots

15 days

average time for accuracy achievement

How it works

It's very easy to get started

Claudia is an AI agent that instantly responds to your customers and executes your processes, reducing your team's support load by up to 85%.
Import your past support policies and tickets.
Customize and personalize the tone of voice.
Conduct simulation audits and calibrate your agent before activating it with real customers.
Activate the Claudia in your system with just one license. No technical development required.
Import

Import your content and easily customize your support policies and processes.

Centralize information from Google Docs, Notion, FAQs and even from past real tickets! Our platform makes it easy to import and customize content, ensuring efficient and consistent support operations.

Customize

Easily customize and define a unique tone of voice for your company

Simulate

Watch ClaudIA learn from your feedback

Evaluate and correct ClaudIA's responses in real time. Improve response accuracy without the hassle and technical knowledge.
plug

Activate Claudia in your system with just one license.

Just grant a license on your helpdesk. It's as simple as adding a new agent :)

Integrated helpdesks

Available channels

Integrations

Create integrated workflows and enable Claudia to query and modify data in any database.

Easily integrate any database with "drag and drop" workflows. Watch ClaudIA execute the same processes as your team.

Integrations

Essential indicators for data-driven decision-making

Claudia assigns contact-reason tags to each ticket. Identify which topics require content review.
Monitor performance and the percentage of issues resolved in real time.

Your data safe and secure

Cloud Humans does not share your data with any company.
Security suite
GDPR compliant
Encrypted data

Customer experiences

“65% of our users who interact with CLAudia don't need human help. It's another level”.

“We reduced our hiring budget by 20%. CLAudia operates as a first level and solves more than half of the tickets alone”

“CLAudia reduced 65% of our tickets. It doesn't compare to our previous chatbot architecture.”

“We were able to climb leaner. Our team spends more time calibrating Claudia and less time putting out fires.”

“In addition to reducing our ticket load by more than half, CLAudia is one of our best sellers”

“Within a week Claudia was already doing the job of 3 agents. It was very easy to implement and impressive to see it evolve”

In the first week, we were able to reduce the first response time to our Clients by more than 80%, maintaining a high level of CSAT”.

News

The hotest CX topics out there

Atendimento ao cliente

19/5/2024

Why generative AI can end the debate: "Is the CX area a cost center or a value generator?"
‍ This weekend I got into an in-depth discussion with friends about how most companies view their area of customer experience...
Learn more

Atendimento ao cliente

12/5/2024

AI will impact every CX position, but not the way you're thinking
Perhaps the most obvious use case for artificial intelligence is customer service. ‍ Put simply: ChatGPT itself basically serves as...
Learn more

Atendimento ao cliente

8/5/2024

The 5 biggest AI trends for CX in 2024
You probably can't bear to hear anymore that “monumental generative AI” - is comparable only to the birth of the internet. Yes, this news is revolutionizing...
Learn more

Join the fastest-growing startups and scale your support with Claudia.

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