The services will be performed using all your tools. We connect to it without involving your technology team at any time, with just one access and without disturbing your automated flows. We are integrated with major helpdesks such as Zendesk, Intercom, Freshdesk, FrontApp, Kustomer, Hubspot, Octadesk, Twilio, and many others.

It is also possible to provide assistance by accessing any back-office tool or internal system used by your agents. We offer different alternatives for access.

We handle all your matters, from the simple to the most complex processes. Some examples include: registration issues, order status, product information, technical issues, whatever you need.

The services are provided by artificial intelligence (AI). We also offer service alternatives for tickets that require extra access with the assistance of human professionals. These professionals face a series of training and questionnaires, in addition to being required to operate with a robust security and privacy tool.

No, the integration of Claudia does not require the involvement of the technical team. Just add a new license to your customer service system and the integration will be activated by Claudia's specialized team.

We use a Slack channel for communication, always counting on professionals who specialize in your content to assist. If you don't use Slack, we're able to serve you via other communication channels you already use or add it to our Slack. We have a dashboard, where you can also analyze your main metrics and the cost of the operation.

You will have access to the project's knowledge base on your dashboard and can make edits to the process directly through the platform.

To get started with Claudia, simply contact us to setup CLAudia and connect to your current help desk. Our team will provide support during the process and ensure that CLAudia is ready to handle customer interactions efficiently. It is now possible to activate the solution in less than 1 day.

No, it is possible to start with a partial volume of your service to test the solution gradually. The important thing is to deliver value on the channels you need, solving the problems of your CX team.

Of course! The service will be provided in the manner that you indicate as ideal 😉