SAAS

Scale leaner with your AI agent

Leverage Artificial Intelligence to reduce up to 85% of your support workload with personalized responses.

On average, they have already managed to reduce ~ 65% of their supported load. In addition, customers report a better experience when compared to the previously used chatbot.

The technology is active on official channels in Brazil and Argentina.

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Results

Main results obtained

CLAudia operates at the first level of service in all service channels. The technology dramatically reduced the company's support burden and enhanced the service experience of its customers.

65%

average reduction of support tickets

35%

CSAT percentage point increase (vs previous bot)

CLAudia also acts as a “co-pilot” and schedules complex services directly to her team

“One of the great differentials was using our agents' own conversations as an input to train A.I. So it was even possible to teach her which cases she should escalate directly to our team!”

Cássio Teixeira 
Self Support Analyst
Nuvemshop

Watch the webinar with the complete business case

Nuvemshop and Cloud Humans held a webinar in which all the feedback on the implementation process and the main impressions from the company's CX area about the CLAudia tool were shared. Watch the full testimony!

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Step-by-Step Implementation Summary

Import your past policies and support tickets.

Customize and personalize the tone of voice.

Perform simulation audits and calibrate your agent before activating it with real customers.

Activate the Claudia on your helpdesk with just one license. No technical development.

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