Automate 50-80% of your customer service flow

ClaudIA is an AI chatbot that communicates like a human and drastically reduces your team's support workload. 🦾

How it works Talk to an expert

Transformando empresas como:

We are already integrated with the main help desks

Just grant a license in your system. As simple as adding a new agent :)

Boost efficiency even with tickets routed to your team.

ClaudIA identifies cases for your team's attention, collects and validates important information, and summarizes key data in an internal note with the contact reason already assigned.

Enhance your ClaudIA's knowledge through audits

Our system lets you review and correct ClaudIA's responses in real-time. Provide feedback and see ClaudIA improve its knowledge by the next ticket!

The real value of CX (and your time) isn't answering tickets

The CX area is the closest to any company's clients, but it often fails to bring this knowledge to the company's strategy and product due to lack of time. Stop wasting time on the operational and repetitive; save time to be your customer's voice where it matters most.

Expectation

10%

manoeuvres

Reply to tickets quickly and correctly

90%

Strategy

Bring insights to the company and impact the product with a focus on the customer

Reality

90%

manoeuvres

Reply to tickets quickly and correctly

10%

Strategy

Bring insights to the company and impact the product with a focus on the customer

Activate your ClaudIA today.

Develop the accuracy of responses with the resources you already possess

Starting with your FAQ, website, or even customer service macros, you'll have your first version of ClaudIA.

Quickly boost ClaudIA's knowledge

Before activating her in your system, we extract past tickets and import them into our tool, allowing you to simulate and refine responses through audits.

Powerful insights for your business

ClaudIA has the capability to assign contact reason tags. Analyze the most frequently escalated contact reasons and continue refining your content to increase ClaudIA's ticket retention.

24/7 support on Slack

Have a shared channel with our team on Slack and count on us throughout the journey:)

Our solution:

Humanized care in the 30s, consistent CSAT, and up to 70% reduction in costs. We decided to provide assistance so that you can focus on other strategic priorities and stop being a firefighter

Simplify and improve the service provided to your customers in 4 simple steps

Talk to an expert

Ready in up to 2 weeks and with no setup fees

Getting started with cloud humans is simple, done by us and you don't pay anything extra for it! Testing our solution is quick and practical

It's very easy: send us what you have of material, the rest is up to us

Send your content base, tone of voice and access to the service tool, if you don't have one, you can rest assured that we created it for you

The integration is on our own, simple and flexible

We do the integration without disturbing your current flows, you don't have to ask your product team for time on the integration

You can relax: squads to guarantee your service goals

Project leaders monitor your operation and dashboard so you can analyze response time, CSAT, quality control metrics, and gain insights

How is quality guaranteed?

CONTENT

Always updated knowledge base and guarantee that there is a macro for each tag

GAINS

You only pay for tickets answered correctly and at the agreed time

AUDIT

Both cloud humans and you audit the tickets answered by the Pros

DEMONSTRATION OF KNOWLEDGE

When there is an incorrect answer, Pro is directed to specific content before being able to start working on the platform again

Cloud human clients have many benefits

Consistent experience

Seasonality, high growth, and other fluctuations make response time inconsistent and worsen the quality of responses; ensure that response time is always low without worsening the experience.

Avoid backlog crises

Never again will you and your team have to work late to answer tickets, as you will no longer have a backlog of unanswered tickets.

Focus on the most complex
and strategic

Your team can focus on addressing the most critical and important issues for your customers, reducing root contacts, and helping the product to listen to the customer.

See the quality of the work

Never be blind to what's going on in the operation again. Insights are easy to extract and you can take this chewed up to other areas of the company.

Talk to an expert

Who are Pros and how do they enter the project?

BUSINESSMEN

All Pros are business owners who issue invoices.

EDUCATION

You only pay for tickets answered correctly and at the agreed time

DIVERSITY

Both cloud humans and you audit the tickets answered by the Pros

CONNECTIVITY

When there is an incorrect answer, Pro is directed to specific content before being able to start working on the platform again

How much does it cost

Tickets

Pros Only

Optimized by CH (Pros & bot)

Up to 50k

R$ 4,18 /ticket

R$ 2,99 /ticket

50k to 200k

R$ 3.77 /ticket

R$ 2,64 /ticket

200k to 800k

R$ 3,34 /ticket

R$ 2,28 /ticket

Objective alignment

Tickets outside the SLA

Wrong answered*

31% reduction in the price of each ticket outside the SLA.

100% reduction in the price of each ticket answered wrong*

FAQ

What helpdesks do you support?

The services will be performed using all your tools. We connect to it without involving your technology team at any time, with just one access and without disturbing your automated flows. We are integrated with major helpdesks such as Zendesk, Intercom, Freshdesk, FrontApp, Kustomer, Hubspot, Octadesk, Twilio, and many others.

What back-office tools do you support?

It is also possible to provide assistance by accessing any back-office tool or internal system used by your agents. We offer different alternatives for access.

What types of processes do you handle?

We handle all your matters, from the simple to the most complex processes. Some examples include: registration issues, order status, product information, technical issues, whatever you need.

Who provides the services?

The services are provided by artificial intelligence (AI). We also offer service alternatives for tickets that require extra access with the assistance of human professionals. These professionals face a series of training and questionnaires, in addition to being required to operate with a robust security and privacy tool.

How does Claudia absorb the knowledge of my company?

Claudia quickly absorbs her team's service policies (FAQ) and data from previous conversations, allowing her to “emulate” her best agents and provide consistent, high-quality service.

How is the pricing?

The solution operates through flexible billing. We charge 0.36 USD for each ticket answered without human need and 0.24 USD for tickets that are partially solved by CLAudia and scheduled for her team.

Is it necessary to involve the technical team to integrate Claudia?

No, the integration of Claudia does not require the involvement of the technical team. Just add a new license to your customer service system and the integration will be activated by Claudia's specialized team.

How do we communicate?

We use a Slack channel for communication, always counting on professionals who specialize in your content to assist. If you don't use Slack, we're able to serve you via other communication channels you already use or add it to our Slack. We have a dashboard, where you can also analyze your main metrics and the cost of the operation.

If I change a process, how do I notify you?

You will have access to the project's knowledge base on your dashboard and can make edits to the process directly through the platform.

How does it work to get started?

To get started with Claudia, simply contact us to setup CLAudia and connect to your current help desk. Our team will provide support during the process and ensure that CLAudia is ready to handle customer interactions efficiently. It is now possible to activate the solution in less than 1 day.

To start with you, does it have to be 100% of the calls?

No, it is possible to start with a partial volume of your service to test the solution gradually. The important thing is to deliver value on the channels you need, solving the problems of your CX team.

Can you answer my tone of voice?

Of course! The service will be provided in the manner that you indicate as ideal 😉

Come have a virtual coffee with us:)

I want to speak to an expert