Why Cloud Humans?
The helpdesks were made for another era.
Cloud Humans was born for the new one.
While global platforms charge a lot in dollars for generic AI, we deliver an agent that truly solves problems: with guided implementation, affordable pricing, and a platform built for Brazil's number one channel: WhatsApp (without giving up Instagram, chat, and email).
The problem
99% of platforms
were born in the
e-mail era
Zendesk in 2007. Intercom in 2011. All were born in the email era: designed for tickets, queues, and hour-based SLAs. The problem is that the customer changed channels.
Today, 70–80% of customer service in Brazil happens on WhatsApp. But these platforms still treat channel nº1 as an add-on: to use WhatsApp on them, you need to hire a separate broker, pay extra fees, and deal with limited integrations. Result: a more expensive, clunky operation billed in dollars.
Manifesto: what we believe
We believe in a
new way to deliver
customer support
What makes the difference is not just saying you have AI. It’s having AI that truly delivers results: accessible, efficient, and tailored for the reality of Brazilian companies.
An agent that understands the customer, solves what needs to be solved, and frees the team to focus on what really matters.
Create a campaign and send it directly through Cloud Chat
Your customers will be impacted and you can manage the responses through Cloud Chat
If necessary, ClaudIA will escalate the support directly to your team for critical cases only
We don't believe in locking clients into long contracts with foreign currency pricing. We believe in real incentive alignment: we only win when our clients win.
This is the DNA of Cloud Humans:
How we deliver
AI agent + Platform built for WhatsApp + Premium support
Native AI agent (ClaudIA)
At Cloud Humans, AI isn’t a co-pilot. It’s a true agent. ClaudIA understands context, talks like a human and goes beyond canned answers: it queries internal systems, updates orders, opens or closes tickets, and even interprets documents, photos and audio.
It also detects frustration to call in a human when needed and automatically closes cases resolved with satisfaction. The result is clear: between 65% and 85% of the volume that used to require humans is now handled entirely by AI.
Plataforma feita para o WhatsApp (Cloud Chat)
Enquanto os helpdesks tradicionais nasceram no e-mail, o Cloud Chat foi desenhado desde o zero para o canal nº1 do Brasil.
Aqui, o WhatsApp não é puxadinho: você tem caixas ilimitadas, coexistência com o app no celular, campanhas e templates criados direto na plataforma (sem brokers), CSAT nativo dentro da conversa e relatórios inteligentes que mostram exatamente o que foi resolvido por IA ou humano.
Tudo centralizado em uma interface simples que também integra Instagram, chat, e-mail e outros.
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Onboarding assistido
Colocar a ClaudIA para rodar não é um projeto de meses, nem exige um time de engenharia dedicado. Nosso onboarding dura entre 15 e 60 dias, dependendo da complexidade das integrações.
A jornada inclui diagnóstico de potencial, setup guiado de conteúdos e persona, conexão com sistemas de backoffice e configuração dos primeiros fluxos. Cada etapa é acompanhada de perto por nosso time, garantindo que você veja impacto desde o primeiro mês.
Incubadora de resultados
Alinhamento de incentivo, para nós, não está no contrato: está na prática. Por isso, criamos a Incubadora de Resultados, uma área dedicada a apoiar clientes que ainda não atingiram o potencial de retenção da IA.
Nela, nossos especialistas analisam os tickets que escaparam da automação, ajustam fluxos, refinam conteúdos e reprocessam atendimentos. O objetivo é simples: elevar rapidamente a taxa de resolução da ClaudIA até o patamar projetado. Porque só ganhamos quando nossos clientes ganham.
Efficiency
Have all your channel conversations on a single screen
Clientes
Depoimento
CX & Logistics Manager @ Insider
